We will perform network tests and examine your existing network infrastructure carefully to determine whether it
meets your IT needs. If your goal is to enhance your network, we can then make recommendation on whether you
should upgrade or start fresh.

We can custom design a network with the right topology, maximum connectivity, operating system platform and file
structure to meet your organization goals. We will take into consideration your IT budget, staff, location,
communication needs and application complexity.

Our certified network engineers can implement network of any size. Hardware implementation includes servers,
router, firewall and wireless network etc. All hardware is configured to industry standards to ensure maximum
performance, and warranty conformity.

We use industry proven methodology to implement software and technology projects, such as:

• Operation system (Microsoft, Linux)
• Office Suite (MS Word, Excel, Access, Powerpoint etc.)
• Email server & client (MS Exchange, Lotus Note)
• Web server (Microsoft, Linux, Unix etc.)
• Database server (MS SQL, Oracle, SAP, Sybase)

The goal is to fullfil client IT needs. lower cost, reduce risk, and help client realize full benefits of its IT investment.

Virtual services and remote access is very useful for organization with multiple locations, where one location has
a constant need to access another location, or for telecommute staff to access company network. It provides
convenience but also adds security. This is a must for any mission critical application.

After implementation, we will perform thorough quality assurance checkup to ensure all network components are
performed at designated level. At the meantime, we will also provide detailed network documentation including
network diagram. Documentation record will keep track of all key assets, including serials numbers, and warranty
information. This is very helpful for management review, and for future support.

As part of your support contract, we can maintain your physical hardware as well as keeping your network running
smoothly. This involves routine inspection, replace failed parts, and upgrade components.

As part of your support contract, we can maintain your network software to deliver the best performance. This
involves solve software conflicts, bug-fixes, apply software patch, removing unused program, security policy
implementation. Recommend upgrade or new application when necessary.

we can help you setup automated routine critical data backup. We can help you devise the best back-up mechanism
based on your needs, and implement effective recovery procedures. Data can be stored on-site or off-site.

Disaster system recovery must be integral part of any strategy planning. Effective contingency planning can shorten
your downtime in an emergency, and thus potentially saves you millions of lost revenue or lost productivity.
Monster IT can help you customize a disaster recovery for your IT network.

User management can include defining user rights, add/remove users, modify user rights, user right audits etc.
All with the goal of effectively allocating your network resource while protecting sensitive information at the
same time.

We can actively monitor your network 24/7 – to prevent hacking, intrusive attacks, service alerts, communication
blockage etc. Early detection can prevent potential problems from crippling the entire network.

Regular firewall audit can reveal potential loop holes or security gaps and ensure system integrity.

With the proliferation of spyware, and intrusive attacks, it poses a major challenge to any corporate network.
Monster IT can help you gain the upper hand by protecting your network resources against such security breach.

Over 90% of security problem stems from malicious email attachment, or website downloads… Monster IT can help
you apply the appropriate hardware/software solution to protect your network from SPAM and email viruses.

Monster IT can help you install enterprise level protective measures used by Fortune 500 companies to combat
virus or spyware. We are trained on the latest technology and methodology to secure your network and minimize
downtime.

Wireless network is becoming ever more popular, due to its lower installation cost and convenience. However,
it also presents a major vulnerability to network security. The good news is Monster IT can help you
implement a safe and secure wireless network using the latest encryption technology.

Computer related problem is cited by many end users as the biggest job-related frustration. With our professional
skill and experience, Monster IT can troubleshoot and resolve end user problems promptly and courteously, often
without having to come on-site.

Timely response can only increase work productivity, and lead to higher job satisfaction. Because we have a
team of IT professionals on staff, it means more availability, more knowledge base than maintaining 1 or 2 in
house IT staff.

We can design and conduct group training sessions for new system, new application. Or we can also provide
individual training to new employee so they can get acquainted to your system quickly as part of your “new
hire welcome program”.

Having a trained professional making such changes means fewer errors, and more productivity for your staff.
The process is simple - Submit an online service ticket, and our engineer will take care the rest.

Virus/spams have become more than nuisance, it wastes billions worth of corporate resources each year. We have
sophisticated tools to remove or quarantine such infection. We can also help you implement effective measures to
lower such intrusion risks.

Monster IT network cabling division specializes in the design and installation of structured cabling systems
with emphasis on commercial offices, new buildings and corporate relocation. Our engineers have comprehensive
knowledge of IT infrastructure, communication requirement and government regulations. This enables us to deliver
the optimal solution to any size projects based on your requirement. Because we can handle all your LAN/WAN
network cabling needs, we provide a single point of contact for better communication, cost control, and ability
to meet deadline.

• One stop On-Site Data, Voice, Video cabling services
• Design, Installation, Maintenance and Support
• New Building/New Office cabling
• Campus Interconnectivity
• Tenant Improvement (TI)
• Infrastructure Upgrade

• Our experienced engineers can provide you with professional, courteous service at competitive price.
• Our service is highly scalable, and can be customized to fit your needs.
• We train and re-train our engineers and technicians to deliver the highest service quality.
• We adhere to all National Electrical Codes, TIA/EIA Cabling Standards and TSB Cable Testing Standards.
• Detailed documentation

• Site survey by engineer to determine the optimal bandwidth, & cabling type
• Meet with client to determine deployment schedule
• Actual Deployment
• Testing and Certification
• Maintenance and Support

• Cabling Type (CAT5, Coaxial, Fiber etc.)
• Length of cables
• Urgency of the project
• Timing of the deployment
• Geographical Location
• Physical environment

To get a preliminary cost estimation, please submit an online RFQ or call (510) 791-2288.

Monster IT can install and maintain PBX based, and VoIP phone systems to meet your telecommunication needs.
Whether you have 1 office or 100 offices, MIT’s portfolio of reliable phone systems can meet your needs.
If you are uncertain about the acronyms PBX or VoIP, you are not alone. Here is what they mean:

PBX stands for Private Branch Exchange, which is a telephone exchange that serves a particular
business or office. In other words, it is a phone switch.

VoIP stands for Voice over IP. IP is the standard protocol to transmit information over the Internet. Thus VoIP
phone uses the internet to transmit your calls

Recently many clients have approached us about helping them to choose the right phone system, or upgrade
their existing phone system. They often ask whether VoIP phone is right for them, since they are rising
on popularity.

These are the key factors we advise our clients to consider:

Primary usage pattern - One of the largest benefit of VoIP is that rates on out of state or out of country are much
lower. You will save a lot of money if your company makes a lot of out of state or international calls. Therefore,
you should look at your phone bill and see where you call the most.

Multi-Location – To maximize the cost saving of VoIP, both locations must have VoIP. You can potentially save cost
on toll charges, intrastate and interstate call charges typically charged by common carriers if caller and receiver
both have VoIP.

Innovative Functions – VoIP phones have more new functions than traditional PBX, such as email messaging,
soft-phone, virtual extension, web-based user menu etc. All these can be very helpful if you have multiple
office locations, or if your staff telecommutes most of time.

Startup or Upgrade cost – Consider both the equipment and installation cost for your desired system.
Cost for VoIP phone system has decreased over the years, and is very competitive with traditional PBX phones.
However, the price range is still wide. For example, basic VoIP system can cost $2K-$3K, but a high end Cisco
solution can cost $30K-$40K (depends on project size).

Quality – Always choose quality over quantity. There are many vendors/brands of phone systems available
on the market. While some boasts lots of bells and whistles, it means nothing if the system malfunctions
all the time. Sometimes it pays to go with an established brand.

Ease of use – A good technology product should be easy to learn, easy to use. With proper training, you should
be able to handle basic user functions. Commonly used functions (such as call pickup, check voice mails etc.)
should be intuitive and easily accessible.

Maintenance and Support - Finally, maintenance support is just important. You will need help some day, and
choosing the right service provider will make life easier for you. At Monster IT, we are committed to provide
top notch service and support. We have many service options available, and we are very responsive.

If you would like to speak to one of our communication experts, please contact us here or call (510) 791-2288.

Fonality PBXtra on its own has the power to transform the way you do business and give you a competitive
edge over your competition. Add the rich features of HUD, and you have an all-powerful business communication
solution that can take your organization to the next level and beyond.

Countless studies have shown video surveillance can help thwart potential perpetrators, or help catch criminals
in the acts. Other studies have also linked video surveillance to improved productivity in the workplace and better
asset management. But video surveillance system has not always been affordable. The good news is that recent
technology advances in digital video surveillance has made it more affordable than ever. Many features are at
a fraction of the cost just a few years ago.

Justifying the purchase of video surveillance system is often the easy part. Figuring out which system to buy,
and how to deploy it, takes some expertise. Whether your objective is to protect your business, or improve efficiency,
Monster IT can customize a digital video surveillance system to meet your needs.

• DVR based
• PC Hardware based
• Multi-channel simultaneous viewing/recording
• Web enabled remote monitoring
• Downloadable video clips
• Scalable solutions (4 channels, 8 channels, 16 channels etc)
• Indoor, outdoor, infrared, motion sensing etc.

Helpful hints for buying video surveillance system.

• Decide if video-security is right for you.
• Establish a realistic budget.
• Do some research and know what technology is available.
• How many cameras do you need?
• Know the requirement for each camera.
• Choose a secured location to house the system.
• How much recording time do you need?
• Do you have stable or dedicated power source?
• Do you need uninterrupted power supply (UPS)?
• Choose the right video-security vendor (Monster IT), if you decide not to do it yourself.

If you find all the choices a little overwhelming, let our experienced engineer help you choose the right solution.
You may contact us here or call (510) 791-2288.

Monster IT POS division provides fully turn-key POS solution which includes pre-sale consultation, strategic
planning, implementation, training and post-sale service support. Not only do we have superior technical know-
how, but we also have thorough understanding of the food & beverage industry. Through experience & collaboration
with restaurant owners, we know what works and what doesn’t. You can rely on us to deliver the best result and
value on your technology investment.

Drive Sales and Profitability
Today’s restaurant proprietors and managers know that they face enormous challenges. In order to remain
profitable, they deliver exceptional customer experience and boost repeat customer base. A good restaurant
POS system can help you meet those challenges by freeing your staff to interact and serve patrons. Therefore
increase your restaurant sales, and build customer relationship.

Cut Operating Costs
Reduce wasteful spending and overstocking inventory. Our POS system can provide management with detailed
reports to match staffing and inventory level to expected customer demand. So you don’t order slow moving
ingredients or having too many servers on the floor. It can also control revenue receipt by tracking every
single transaction, including voided transactions. After all, it is your money.

Better Management
Management can rely on our detailed sales, inventory reports to make profitable decisions. System can draw
your attention to potential problem areas, or identify underperforming staff. It also helps to measure your
sales against benchmark goals, competition, or chain stores in other areas.

Streamline Restaurant Operations
Reduce staff errors and allow staff more time to interact with customers and build relationships. It means
greater job satisfaction for your staff. Improve speed and efficiency by getting each order quickly and
accurately to the kitchen. It means happy customer and more repeat business.

Multi-Lingual Capability
Our POS solution is full capable to displaying and printing bi-lingual orders. It is as easy as a toggle switch,
and it can also be stored in user profile. It offers greater hiring flexibility for any restaurant with multi-
ingual staff.

Contact us to learn more about how Monster IT can implement the best restaurant POS solution
to work for your business.

* not available on Lite version

Monster IT carefully selects only the best, industry leading hardware in its application, such as HP, IBM, Dell,
Elo, Epson etc. Each hardware flatform is thoroughly tested to ensure it can withstand the rigors of restaurant
environment. By insisting on high quality hardware, we can greatly reduce hardware related problems. Total Cost
of Ownership (TCO) is actually lower in the long run.

Due to ever changing hardware models, we can only list a sample of the hardware we have deployed in the past.

To request a product demo, please fill out this online form to contact us

Manufacturer warranty is different from maintenance services offered by Monster IT. Hardware manufacturer
typically offers depot warranty with their new equipments. It means if your hardware fails, you would have to
send it into a manufacturer depot service center for repair. Manufacturer typically does not provide loaner
for you to use during repair period. Hardware warranty duration varies by manufacturer, usually 1 year or longer.
Software license usually is sold “as is”, or has much shorter warranty covering bug-fix only. They are governed
by their respective licensing agreement.

Maintenance service is offered by Monster IT, in addition to manufacturer’s depot warranty. In most cases,
maintenance service is far superior to depot warranty, and it requires much greater technical competency. Since
we know your system well, our skilled engineers can identify and resolve problems that manufacturer simply
cannot do. That means more timely service and less worry for you.

No good POS solution is complete without a comprehensive support service plan. We are your single point of
contact for all your hardware, software support needs. Best of all, we offer multiple support options.
You choose what works best for you.

Remote Support Only
This is suitable for clients with high level computer experience, or those who are outside the immediate
service area of MIT. We will provide “on demand” remote support via email, telephone or secured remote
access during business hours. Client is required to have broadband internet access.

Hourly Support Plan
Our hourly support plan gives you access to all of our hardware and software engineers at a very competitive
rate. Client typically subscribes to a block hours on a monthly basis and pay for actual utilization*.

Flat Rate Support Plan
> Our flat rate support plan is the ultimate tool to maintain and protect your technology investment. Our
experienced engineers will monitor, maintain, support and manage your POS system on your behalf.
Therefore optimizing system performance and extend its useful lifespan. Client typically prepays an annual
fee under this plan.

* Certain restriction applies. Please see contract terms & conditions.
Note: support plans cover labor charge only, hardware replacement not included.

Monster IT is proud to have earned our Microsoft certified solution provider status in 2004. Our partnership with
Microsoft has evolved to be a very strategic focus for Monster IT making us a leader in Western US for our depth
and breadth of Microsoft Competencies and experience. From Microsoft Advanced Infrastructure, to Business
Solutions focusing on Dynamics to Licensing deployment and management expertise, Monster IT is your first choice
for Microsoft based solutions from Small Business to Large Enterprises.

For any organization to keep pace with the complexities and continued progress Microsoft continues to provide
is a challenge for even the most advanced IT groups in any business. Monster IT provides leadership in the area
of server migrations, Exchange migrations, Active Directory design and implementation, and security just to name
a few. All businesses demand, secure, highly available and agile systems in today’s fast paced world, Monster IT
brings the experience, track record and expertise to help provide organizations with the infrastructure to meet
these demands.

Business Continuity continues to gain more attention as events around the world, man made or natural, make it
clear that organizations must be ready for the unexpected. Advances in technology are providing customers more
and more choices to fit every size of organization and every budget. However with choice comes complexity.

Monster IT has been working with these technologies for a many years, partnering with many of the best known IT
companies in the world to many of the less known niche players to provide the most comprehensive choice to meet
the needs of our customers.

Planning is vital in order to have a successful strategy to mitigate the loss of a single system or an entire site.
Understanding what is critical vs what is nice to have is often harder than it appears and from an IT perspective
understanding those supporting services and infrastructure for a critical application is often misunderstood.

The best solution will provide a balance of cost and resilience. Our leadership and experience is your best choice
when you need a technology partner who understands Business Continuity and the technologies to ensure a
successful strategy.

Technology has truly become the primary differentiator from one business to the next. For those organizations using
technology strategically, such as virtualization, it is providing highly available systems and agile infrastructures at
costs more and more companies can afford.

Although many companies that have adopted virtualization, few have gone beyond the basics of consolidation.
Monster IT provides the expertise to show organizations how to truly leverage virtualization to improve availability
of systems locally, disaster recovery plans that are amazing affordable, virtual clients providing seamless mobility
for a work force while increasing security and manageability.

The pace of change will continue to increase for many years. The pressure to choose a technology that will provide
agility to a business is vital for companies to take advantage of market changes that impact their business. The laws
that govern much of the technology development will continue for at least the next 15 years, processing power will
double every two years (Moore’s Law), Storage Capacity will double every year and the bandwidth delivered through
Fiber optics will double every nine months.

Virtualization and the technology leveraging this innovation will be the primary driver behind environmental and
green initiatives, efficiency, management and automation of IT.

Access Solutions is all about people who need access to information and applications regardless of where they
are or what type of device they are using. From a users perspective it needs to be pervasive, simple and faster
the better. From the Executive and IS Management perspective it needs to be secure, cost effective and based on
standards that can adapt as business needs change. Access to information is not just a requirement with in the
office but has clearly become a competitive advantage for those organizations that have invested in technology
that allow employees to work from home or abroad, increasing both productivity and employee satisfaction.

We provides a wide range of solutions based on the latest technologies enabling business’s to capture a
competitive advantage. We design systems that enable the road warrior or home office worker seamless secure
connectivity used every day to solutions that provide alternative access to data and applications during an
emergency where workers can not gain access to their office.

Whether you’re a for-profit company or a public entity such as utility districts or school districts, MIT can help.
We’re not a huge company with “consultants” pushing the latest fad. We’re a small company with some very big
customers demanding the best advice. But even if you’re a small or mid-size company (or governmental entity),
don’t worry. We can help you, too, because we understand your need to be cost-effective.

We provide independent assessment and analysis services that ask the key questions, and generate the key
answers. This will let you to move with confidence on all important fronts, allowing you to rationally select
appropriate processes, systems, tools, technology, services. We help you deliver real value to your customers
- while staying on top of all that you must in order to avoid costly mistakes. We make recommendations you can
count on as being well-researched and relevant, and we back it up with continuing support and advice. We supply
appropriate technology and system integration services including software development, if necessary, to get the
job done, but our focus is always on you – your needs, your vision, your mission. We’re independent of any vendor,
so that we can focus on the best solutions. We know business, and we know technology.

Integration of data reduces the labour intensive process of synchronizing databases between systems. Many
businesses have external programs and procedures that generate transactions for the ERP system. These
transactions are required in the system and must be inputted or integrated. MIT has completed a large
number of integrations in the past both for converting existing data, to running frequent routines to
update transactions from other systems. We can not only help plan your integrations, but also ensure
integrations are complete and run seamlessly.

MIT implements and supports a number of programs for the analysis and reporting of financial and operational
data. These tools can create reports, extract data and allow the firm to produce information and deliver it
to the right person at the right time. DTM believes that the opportunity for a firm to streamline and improve
their data delivery to the end user has the greatest payback. By utilizing these tools your firm can get the most
from its most valuable asset, your people.

The tools required for this can be as simple as smart tags that allow users to access Dynamics information from
inside an office application, to the complex world of forecasting and budgeting.